Best of British Boutique
Exchange and refund policy,
For most products, you have 14 days to notify the seller if you want to cancel the order or exchange the item. The cancellation period will expire 14 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).
how to cancel your order, or return or exchange a product
- Contact us to let us know that you wish to cancel your order, or return or exchange a product by either:
a. outlining this to the seller directly by signing in to your account, at the top of the page, clicking ‘my orders’ within this menu, picking the order you want to return and then clicking on ‘contact us where you can upload this information; or
b. emailing us the details and emailing to customerservice email@example.com with your name and order no and Date of order specified in the subject line
If already received, package the item up and send it back to the seller within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.
As the seller’s payment agent, we will process the refund back through your origiginal payment method , in no more than:
a. 14 days after the day the product is received by the seller; or
b. if earlier, 14 days after the date you provide evidence that you have returned the product to the seller; or
c. if there were no goods supplied, 14 days after the day on which you informed the seller or us (via Step 1 above) about your decision to cancel your order.
d. Bespoke orders can not be refunded as they have been handmade for you, if you have a problem with the order please contact us.